Frequently Asked Questions

General Questions:

Do you repair iPods, iPhones, Zunes and offer replacement parts?

Where do I ship my iPod, iPhone or Zune to for repair?

What is your store's device repair process?

Do you ship internationally?

What payment methods do you accept?

Do you accept Paypal?

What is your return policy?

Shipping and Product Related Questions:

Are your products new or factory reconditioned?

How long does it take to process and ship orders?

How do I track my packages that have been shipped?

How do you calculate shipping charges?

Which shipping method do you offer?

What is the delivery time for orders?

Do you collect sales tax?

How do I know what's in stock on your website?

Where do I ship my iPod, iPhone or Zune to?

Please ship your device to:

iTech Electronics

8312 Burnet Rd, Ste 109

Austin, Texas 78757

What is your store's device repair process?

(1) Customer's may purchase our repair service here which includes both parts and labor. If you're not sure what's wrong with your device, you may purchase our FREE diagnostic service here. If you're not sure what device model you have click here.

(2) Once you have chosen a repair service, click ADD to CART which will guide you to checkout.

(3) Enter which shipping method you would prefer for your device to be returned. Shipping charges will be based on where you reside. Customers may choose Fedex or UPS ground, 3-day, or 2nd day service. Note: Customers are responsible for shipping cost to and from our facility.

(4) Click PROCEED/CONTINUE to enter the secure part of our site where you will enter your credit/check card information. Click here for secure site verification.

(5) Once you have completely checked out, you will receive an invoice by e-mail. Print-out that invoice and mail it in with your device to:

iTech Electronics

8312 Burnet Rd, Ste 109

Austin, Texas 78757

(6) Once your device has been received, our staff will diagnose and begin repair. If your device is sent in for a diagnose only, we will diagnose and contact you a repair quote. If you decline, we will return your device to you free of charge excluding shipping costs.

(7) Once repair has been completed, we will re-package your device and mail to the address designated during checkout. A tracking number will be e-mailed and updated in your account.

(8) Customers may check the status of their repair service online by logging into their account.